Help & Information


About Swift Command

Swift Command is operated and maintained by Sargent Electrical Services Limited in conjunction with The Swift Group Limited.

Swift Command data is held on a secure Microsoft Azure server supported by automatic backups and redundancy. Data security audits are undertaken on a regular basis.

We are continually updating and improving Swift Command. We welcome your suggestions or comments at support@swiftcommand.co.uk


App download links


Document download links


Support

If you need help or support please see the information below or refer to the App User Guide (link above). If you need further assistance please email Swift Command Support by clicking the following link.

Support: support@swiftcommand.co.uk

Remote Data

The Swift Command system in your vehicle includes a mobile SIM card and prepaid data for the first three years of ownership. The data period is started at the time your account is activated. At the end of the 3 year period you will be able to purchase additional years’ data, and this option will be introduced in the near future.


Remote Control

The Swift Command system can remotely control a number of items within your vehicle. This is covered in more detail in the App User Guide (link above). These features can also be controlled for diagnosis and fault finding purposes by Sargent Electrical Services Limited, The Swift Group Limited and registered Swift Group dealers and engineers.


Terms & Conditions

Swift Command is operated and maintained by Sargent Electrical Services Limited in conjunction with The Swift Group Limited.

Here are the terms and conditions to use Swift Command.

1)

Data relating to your account, including name, address, email address, phone number and vehicle serial number will be stored on a Microsoft secure server and will be made available to Sargent Electrical Services Limited, The Swift Group Limited and registered Swift Group dealers and engineers.

2)

System data from your vehicle, including battery voltage levels, water levels, temperature and humidity along with GPS location data will be stored on a Microsoft secure server and will be made available to Sargent Electrical Services Limited, The Swift Group Limited and registered Swift Group dealers and engineers. The data will be used for diagnostic and analysis purposes and to provide help and assistance.

3)

None of the data covered in the points above will be shared with any third parties, with the exception of data requests from legal bodies, government agencies or the police.


Adding a Swift Command Tracking subscription

You can add a Swift Command tracking subscription to your vehicle at any time after purchase of the vehicle. Swift Command Tracking is a proactive system and is approved to Thatcham category 6 and category S7 and may reduce your annual insurance premium. Further information about the subscription and how the system works is available under the tracking menu when you are logged into your Swift Command account.


Selling your vehicle

If you are selling your vehicle privately please email support@swiftcommand.co.uk and we will transfer the vehicle from your Swift Command account to the new owners Swift Command account. If you sell your vehicle through a Swift dealership then they will undertake the vehicle transfer removing it from your account. Please note that tracking subscriptions are not transferable, so the subscription will end on the day the transfer takes place and no refund will be given for any remaining time.


Network Coverage and Availability

The Swift Command system uses the 2G/3G mobile network and as such is dependent on this network being available in the vehicles location for the system to operate. As this coverage and network service is beyond our control we cannot guarantee service availability or network performance.


Privacy Policy

This privacy policy sets out how Swift Command uses and protects any information that you supply when you use this website.

At Sargent Electrical Services Limited, we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our Terms and Conditions, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

We do update this Policy from time to time so please do return and review this Policy regularly.

For the purpose of the Data Protection Act 1998, our data controller is Sargent Electrical Services Limited.

Information we Collect

In operating our website we may collect and process the following data about you:

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, web logs and other communication data.

Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

Information provided to us when you communicate with us for any reason.

How we use Cookies

You can see our Cookie Policy by clicking this link Swift Command Cookie Policy

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

To provide you with information requested from us, relating to our products or services. To provide information on other products, which we feel, may be of interest to you, where you have consented to receive such information,

To meet our contractual commitments to you,

To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those, which were the subject of a previous sale to you.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means, you provided consent for.

Storing Your Personal Data

We may transfer data for processing and storing. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company, and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

Where we sell any or all of our business and/or our assets to a third party,

Where we are legally required to disclose your information,

To assist fraud protection and minimise credit risk.

Third Party Links

You may find links (hyperlinks) to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10, which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.


Contacting Us

We welcome any queries, comments, or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.

Sargent Electrical Services Ltd.
Unit 39 Tokenspire Business Park
Hull Road
Woodmansey
Beverley
North Humberside
HU17 0TB
Support: support@swiftcommand.co.uk